REFUND & CANCELLATION POLICY
REFUND & CANCELLATION POLICY
We follow a strict but fair 5-day return policy. Please read carefully before placing an order.
✅ Eligibility for Return / Refund A return or refund will be approved ONLY IF:
- The return request is raised within 5 days of product delivery
- A clear unedited video proof is shared showing:
- Outer packaging - Inner packaging
- Product clearly visible
- The video must be recorded while opening the parcel for the first time
📌 Refund / Resend Will Be Issued ONLY In These Cases
1️⃣ Wrong Product / Size / Style Received - Video proof is mandatory - You may choose: Free replacement (delivery: 5–9 business days), OR Full refund to the original payment method
2️⃣ Damaged Product Received - Damage must be clearly visible in the opening video - You may choose: Free replacement (delivery: 5–9 business days), OR Full refund to the original payment method
3️⃣ Order Lost in Transit - If confirmed lost by our courier partner - You may choose: Free replacement, OR Full refund
⏳ Delayed Orders - If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delay, logistics issues, etc.): - A compensation store credit will be issued as a coupon code - Cash refunds will NOT be provided for delays
❌ Non-Returnable / Non-Refundable Cases We do NOT accept returns or refunds if: - Request is made after 5 days of delivery - No video proof is provided - Video is edited, cut, or unclear - Customer ordered the wrong product/size themselves - Minor color difference due to lighting or screen resolution - Product is returned due to: - Incorrect address - Consignee not available - Refusal to accept delivery
📦 In such cases, reshipping charges must be paid by the customer.
🚫 Cancellation Policy - Orders cannot be cancelled once shipped - Cancellation requests before shipping may be accepted at our discretion. Please contact us immediately at pihukart4@gmail.com or +91 7082338229 if you need to cancel.